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I was asked to speak at a conference in Leicester Museum Studies Program organized by Suzanne MacLoed.  The version of the speech was published in “Reshaping Museum Space” published by Routledge and edited by Suzanne IN 2005.  Subsequently it was republished in my anthology “Civilizing the Museum” also published by Routledge.  
An earlier version of the paper is attached here.  The paper suggests that space design matters in terms of welcoming visitors.  It is one of a series of papers I write about space, inclusion and welcome.  I continue to write about civility, public space, welcome and inclusion.  This is one of the first in that series.